ISS is now located in Brown Bldg., Suite 4100.
ISS is open Mondays to Fridays, 10am - 4pm both in-person and virtually.
91涩漫
We are currently experiencing a high volume of requests. Please allow for 1-3 weeks to receive a response to your Request for Information (RFI). Urgent requests will be prioritized.
Please do not send duplicate RFIs 鈥� this will slow down our processing.
Please do not call requesting an update on your RFI. 聽
For newly admitted students, please sign up for our Virtual Drop in Advising Sessions and Pre-arrival Webinars.
For current students, please sign up for your聽Virtual Drop in Advising Sessions.
We appreciate your patience!
How can ISS help you?
- ISS offers a host of services to international undergraduate and graduate degree students, exchange/visiting students, and other students who opt in to pay 91涩漫 Student Services fees.聽
- We strive to create a welcoming and respectful environment for everyone. Whether interacting in person, on the phone, or online, we ask that all communications remain courteous and considerate.聽
- If a situation becomes challenging and cannot be resolved respectfully, we may need to ask individuals to leave or end phone conversations to ensure the well-being of our community.聽
- We appreciate your understanding and cooperation.聽
What we can do:聽
- Provide support, advice and resources on applying for temporary immigration documents and maintaining student immigration status.聽
- Advise on temporary immigration documents related to a student鈥檚 studies such as the CAQ, Study Permit,聽Temporary Resident Visa (TRV), Spousal Open Work Permit and Post-Graduation Work Permit (PGWP).聽
- Administer and provide support with International Health Insurance聽聽
What we cannot do:聽
- Advise on Permanent residency.聽聽
- Advise on Work permits besides the PGWP聽and Open Spousal Work permit.聽
- Advise post-doctorial candidates (please contact Academic Personnel Office for immigration advice).
- Advise on non-Canadian immigration matters.
- Complete and/or submit immigration applications on behalf of students.
- Expedite immigration applications.聽